Terms of Sales
PREAMBLE
These conditions of sale are concluded between,
Firstly,
the company ESPINHEIRO SASU, registered with the RCS Pontoise under number 832 794 002
and located in Bezons 95870, 71, rue Emile Zola,
hereinafter referred to as ESPINHEIRO SASU and,
on the other hand, people wishing to make a purchase via the ESPINHEIRO SASU website
www.portugalinbox.com,
hereinafter referred to as “the user”.
These conditions apply exclusively to non-commercial individuals.
The parties agree that their relations will be governed exclusively by this contract,
to the exclusion of any conditions previously available on the site.
OBJECT
These conditions aim to define the terms of sale between ESPINHEIRO SASU and the user,
from the order through payment and delivery.
ARTICLE 1 – PRICE
1.1 – The prices of our products are indicated in €uros, all taxes included.
1.2 – All orders regardless of their origin are payable in €uros.
1.3 – In the event of an order to another country other than mainland France,
the user is the importer of the product(s) concerned. For all products
shipped outside the European Union and DOM-TOM; the price will be
calculated excluding taxes automatically on the invoice. Customs
duties or other local taxes or import duties or state taxes may be payable.
These rights and sums do not fall within the jurisdiction of ESPINHEIRO SASU.
They will be your responsibility and are your entire responsibility, both in
terms of declarations and payments to the competent authorities and organizations
in your country.
We advise you to inquire about these aspects with your local authorities.
1.4 – ESPINHEIRO SASU reserves the right to modify its prices at any time
but the products will be invoiced on the basis of the prices at the
time your order is registered.
1.5 – The products remain the property of ESPINHEIRO SASU until full
payment of the price.
ARTICLE 2 - ORDER
On the Internet: www.portugalinbox.com
2.1 - The user has the possibility of placing his order in 2 forms:
• either directly online on the site.
• either by mail to the following address:
ESPINHEIRO SASU - Orders Department
71, rue Emile Zola
95870 Bezons
France
2.2 - The order can only be registered on the site if the user
has clearly identified themselves either:
• by entering their customer code (or specific PortugalInBox
web identifier which is strictly personal to them).
• by completing the online order form allowing them to obtain
the allocation of a customer number which will be sent
to them by Customer Service following their first order.
2.3 - ESPINHEIRO SASU reserves the right to cancel or
refuse any order from a user with whom there is a
dispute relating to the payment of a previous order.
ARTICLE 3 – PAYMENT FOR YOUR PURCHASES
ESPINHEIRO SASU offers the user 4 payment methods for
their purchases:
• either online when ordering by bank cards in a
secure SSL network:
Visa, MasterCard, Eurocard other credit cards.
• either by bank check payable to ESPINHEIRO SASU.
In the event of payment by bank check, it must be
issued by a bank domiciled in mainland France or Monaco.
The check is cashed upon receipt of the check.
The check will be sent with your order to:
ESPINHEIRO SASU. Orders Department
71, rue Emile Zola
95870 Bezons
All information allowing you to pay us by bank transfer
will be sent to you upon validation of this payment method.
The order will only be shipped once our bank has
confirmed receipt of the transfer.
Upon receipt of your payment, ESPINHEIRO SASU undertakes
to ship your order to you as soon as possible.
ARTICLE 4 – SECURITY
ESPINHEIRO SASU implements all means to ensure the
confidentiality and security of data transmitted on the web.
As such, the site www.portugalinbox.com has adopted
a secure payment module with the SSL (Secure Socket Layer)
type encryption process.
This system is used by the largest French online
commerce sites and by the majority of banks.
Confidential data: 16-digit bank card number and
expiration date are carried out in encrypted
transmission on the server and are in no way known
or recorded by ESPINHEIRO SASU.
ESPINHEIRO SASU pays optimal attention to security
issues regarding online payment. With the PAYBOX system,
make your purchases on the site in complete security.
Your banking data is encrypted and transmitted in a
secure environment. Your card number, expiry date and
cryptogram do not pass unencrypted over the internet
thanks to SSL coding and are entered directly on
the secure Paybox site. ESPINHEIRO SASU only receives
an authorization number via the internet during the transaction.
ARTICLE 5 - VALIDITATION
3.1 - The user declares having read and accepted these
General Conditions of Sale before placing their order.
3.2 - Validation of your order therefore constitutes
acceptance of these General Conditions of Sale.
ARTICLE 6 - AVAILABILITY
6.1 - The company ESPINHEIRO SASU undertakes to honor
orders received on the website within 48 working hours
with online payment by credit card only within the
limits of available product stocks.
This deadline is given as an indication, ESPINHEIRO
SASU will endeavor to respect or even reduce this
deadline as far as possible.
6.2 – In the event of product unavailability after
placing your order, ESPINHEIRO SASU undertakes to
immediately inform the user by e-mail, specifying
the information transmitted by our supplier on
the exact date of departure of his order. The
average delay in the event of product unavailability
is generally 4/5 working days.
This information comes directly from our suppliers,
errors or modifications may exceptionally exist.
ARTICLE 7 – DELIVERY & DEADLINES
7.1 - The products are delivered to the delivery
address that the user indicated during the order process.
7.2 – Packages are shipped, unless special
notification due to a stock shortage, within
48 working hours following your online order.
7.3 - In the event of payment other than by
bank card online on our site, the order will
be processed upon receipt of the payment method
chosen by the user.
Consequently, the deadlines applicable in this
case are those on the day of receipt of payment
and its collection, the deadlines will therefore
be different from those mentioned on the day the
order is placed.
7.4 - ESPINHEIRO SASU cannot be held responsible
for non-performance of the contract concluded with
the user in the event of stock shortage or
unavailability of the product.
In the event of force majeure, disruption or
total strike, particularly of postal services
and means of transport, communication, flooding, fire.
When the user orders several products at the
same time and they have different shipping times,
the order shipping time is based on the longest time.
7.5 - Parcels sent by La Poste are sent quickly
by Colissimo tracked in mainland France.
The normal reception time for mainland France
is 48 hours (D+2) for tracked Colissimo.
Shipping costs are free in Metropolitan France
from 50.00 Euros of purchase.
In the event of an order below this amount,
a flat rate of 5.00 Euros will be added to your order.
For Europe and the French Overseas Territories,
shipping costs are 15.00 Euros, for the rest of
the world 25.00 Euros.
7.6 - Any anomaly noted on the external appearance
of the package, opened carton or damaged during
delivery must be subject to reservations on the
delivery receipt for any possible subsequent complaints.
The merchandise travels at the risk and peril
of the recipient.
7.7 – The user will receive their order in a closed,
solid, discreet shipment without any external mark
identifying its content.
The sender will be named: ESPINHEIRO SASU
ARTICLE 8 – PRODUCT CONFORMITY
The products offered on the sites www.portugalinbox.com
comply with current legislation and the Standards
applicable in France.
ARTICLE 9 – WITHDRAWAL PERIOD / COMPLAINT
The user has a withdrawal period of 7 days upon
receipt of their order to return the products ordered,
and request an exchange or refund. The user can contact
the following address by e-mail:
contact@portugalinbox.com.
Only items returned under the following conditions
will be taken back:
- Unworn and undamaged items in their original,
intact packaging.
- As a general rule, all unused products in their
original packaging intact.
- The risks linked to the return of the product
(loss or deterioration) remain the responsibility of the user.
- Return costs are not covered by ESPINHEIRO SASU.
- In the event of an exchange not attributable to
ESPINHEIRO SASU, the user must attach to their
return package a flat-rate check for €5 for the
shipping costs of the new item chosen.
- Must attach the delivery note with the return
package to ESPINHEIRO SASU, 71, rue Emile Zola, 95870 Bezons.
- Shipping costs originally placed on the order
are not refunded and will be applied against any
refund requested. This rule also applies to orders for
which shipping costs have been offered by referring
to our current shipping cost schedule.
ARTICLE 10 – CONFIDENTIALITY
The information and data concerning the user are
necessary for the management of their order, to
better inform the user and indicate the best offers
reserved for ESPINHEIRO SASU customers, in particular
through the newsletter on our site.
In accordance with the Data Protection Act
of January 6, 1978, the user has the right to
access, rectify and oppose personal data concerning him or her.
To do this, the user must notify us by mail,
indicating their name, first name, address and,
if possible, their customer reference,
accompanied by a photocopy of their identity document.
ARTICLE 11 – LIABILITY
11.1 - ESPINHEIRO SASU has, for all stages of
access to the site www.portugalinbox.com, the
ordering process, delivery or subsequent services,
only an obligation of means.
11.2 - ESPINHEIRO SASU cannot be held responsible
for any inconveniences or damages inherent in the
use of the Internet network, in particular a
disruption in service, an external intrusion
or the presence of a virus.
ARTICLE 12 - INTELLECTUAL PROPERTY
12.1 - All elements of the sites www.portugalinbox.com,
whether visual or audio, are the exclusive property
of the company ESPINHEIRO SASU.
12.2 - Any total or partial reproduction of
the sites www.portugalinbox.com is strictly prohibited.
12.3 – All texts, comments, works, images
and illustrations reproduced on the sites
www.portugalinbox.com, are reserved under
copyright as well as intellectual property and
for the entire world.
ARTICLE 13 – ENTIRETY
In the event that one of the clauses of this
contract is null and void by a change in
legislation or regulation, or even by a court
decision, this will in no way affect the
validity and compliance with these general
conditions. of sale.
ARTICLE 14 - DURATION
These general conditions of sale may be
modified at any time without notice.
ARTICLE 15- APPLICABLE LAW – DISPUTES
These conditions are subject to French law.
The language of these conditions is French.
Jurisdiction in the event of a dispute, and
in the absence of an amicable agreement
between the parties, is given solely to the
commercial court of Fréjus.
